Terms of Use

A legal disclaimer

1. About these Terms

Please read these Terms of Use (the “Terms”) carefully. They apply to your download, access and/or use of Wordzip, whether you play on a computer, mobile device, via our website, or through any other device or platform (each a “Game”, together the “Games”).

These Terms also cover any related services we provide in connection with the Games or our website, including (without limitation) customer support, social media channels, in-app purchases, community features, competitions, tournaments, and any other websites or services we operate from time to time (together, the “Services”).

These Terms are a legally binding agreement and include important information about your rights and responsibilities when using the Services.

1.1 Accepting the Terms

If you do not agree to these Terms (or any updated version), you must not use the Services and must stop using them immediately. If a change requires you to actively confirm acceptance, you may be unable to continue using the Services until you do so.

1.2 Who we are

These Terms are between you and 420 Games, a trading name of 420 Consultancy (“420 Games”, “we”, “us”, “our”).

1.3 How you agree

By clicking “Accept” (or similar), or by downloading, installing, accessing or using any part of the Services, you confirm that:

1.3.1 you have read and understood these Terms and any documents they reference (including the Privacy Policy), and you agree to be bound by them; and
1.3.2 you are at least 13 years old. If you are a parent/legal guardian of a user aged 13 or older (subject to local law), you confirm you accept these Terms for yourself and consent on behalf of the minor(s) you authorise to use the Services.

1.4 US arbitration notice (if applicable)

If you live in the United States, these Terms may include binding arbitration and a class action waiver (if set out later).

1.5 What “we” means

References to “420 Games”, “we”, “us” and “our” include 420 Games (trading as 420 Consultancy) and, where relevant, any related entities that operate the Services.

1.6 Where these Terms apply

These Terms may be shown via the app store/platform where you obtain the Games (e.g., Apple App Store, Google Play) and on any website or platform where the Games are available. Using the Services means you accept these Terms and the Privacy Policy.

1.7 If you’re under the age of majority

If you are under the legal age of majority where you live but are 13 or older, your parent/legal guardian must consent as described above.

1.8 Updates and latest version

You can view the most recent version of these Terms via the location we provide in the Services. We may update these Terms from time to time. Continuing to use the Services after changes take effect will be treated as acceptance of the updated Terms, unless the update requires you to take specific steps to accept it.

2. Accessing and using the Services

2.1 Game rules and instructions

Each Game may have its own rules, scoring, controls and guidance shown within the Game. Those rules form part of these Terms, and you agree to follow them for each Game you use.

2.2 Connection and charges

You are responsible for any internet access, mobile data, or other charges you incur when using the Services. If you are unsure what may apply, check with your provider before using the Services.

2.3 Availability

The Services (or parts of them) may sometimes be unavailable due to maintenance, updates, technical problems, or other scheduled/unscheduled reasons. Additional detail is set out elsewhere in these Terms.

3. Accounts and gameplay

Your account

3.1 Creating an account

You may be able to create an account (a “Wordzip Account”) and, in some cases, may need one. If you create a Wordzip Account, you agree to take reasonable steps to keep your login details secure and confidential.

If you do not create a Wordzip Account, your progress and in-game items/entitlements may be stored only on your device and may not be transferable or recoverable if you change, lose, damage, or replace your device.

3.2 No sharing

You must not share your login details or allow anyone else to access your Wordzip Account using your credentials.

3.3 Social sign-in

“Login details” and “Wordzip Account” include third-party accounts you connect (e.g., Apple, Google, Facebook).

3.4 Responsibility for use

We may treat anyone who accesses your Wordzip Account using your login details as you. If you fail to keep credentials secure (including accidental sharing), you are responsible for the outcome, including unauthorised activity or purchases. You agree to reimburse us for direct losses caused by your failure to keep credentials secure.

3.5 Unauthorised access

We are not responsible for losses you suffer because someone else accessed your Wordzip Account due to your failure to secure your login details.

3.6 Inactive accounts

We may delete or deactivate a Wordzip Account after 180 days of inactivity. If we do, you may lose access to items/entitlements tied to the account and no refund will be provided except where required by law.

3.7 Loss of data / progress

If you delete your Wordzip Account, or we delete/deactivate it under these Terms, you may lose data linked to it (including progress, scores, levels, items/entitlements). To the extent permitted by law, we are not required to restore deleted accounts or data.

3.8 No transfers

Your Wordzip Account is personal. You must not sell, assign, transfer, or share it with another person.

3.9 Licence only

The Services are licensed, not sold. You do not own your Wordzip Account or any rights in it. To the fullest extent permitted by law, we may suspend, terminate, change, revoke access to, or delete accounts (including for breaches). Where reasonably possible, we will give notice, but you accept we may not always be able to contact you directly.

Gameplay, tools and support

3.10 Personalisation, support tools and data use

To operate and improve the Services, we may use gameplay information (e.g., scores, completion times, country/region, progress, and in-app activity) to:

provide support and fix issues;
maintain fair play and protect service integrity; and
personalise and improve the experience (e.g., tailored challenges, events, offers or content).

We may use automated tools (including AI-assisted tools) to help provide support and improve the Services. Any personal data used for these purposes is handled in line with our Privacy Policy.

If we offer location-based features or offers, they will only work where supported and where you have enabled the relevant permissions (which you can manage in your device and in-game settings).

4. Virtual content

4.1 What virtual content is

The Games may include:

virtual currency (e.g., coins, points, tokens) (“Virtual Money”);
virtual items or in-game services (“Virtual Goods”); and/or
paid subscriptions that provide Virtual Money, Virtual Goods, or other in-game benefits (“Subscriptions”).

Together these are “Virtual Content”.

Some Virtual Content may only become available after reaching certain milestones (e.g., completing levels).

To the fullest extent permitted by law, Virtual Content:

has no real-world monetary value;
cannot be exchanged for real money, goods, or services; and
is not transferable (you must not sell, gift, trade, or attempt to transfer it).

A “purchase” is completed when our servers (or the relevant platform provider) confirm the transaction and the Virtual Content is credited to your Wordzip Account (or otherwise made available in the Game).

4.2 Licence, not ownership

You do not own Virtual Content. When you obtain it, you receive a limited, personal, non-transferable, revocable licence to use it within the Games, subject to these Terms. Any balance does not represent stored value or cash. We may remove or revoke access to Virtual Content (for example, if you breach these Terms), where permitted by law.

4.3 Taxes and charges

Prices for Virtual Content exclude taxes and telecom/network charges unless stated otherwise. You are responsible for any applicable taxes and provider charges.

4.4 Refunds and cancellation rights

To the fullest extent permitted by law, purchases of Virtual Money/Virtual Goods are final and non-refundable once completed.

If you are in the UK/EEA, you may have statutory cancellation rights for digital content. Where Virtual Content is supplied immediately, you may be asked (by us and/or the app store) to confirm you want immediate supply and understand you may lose the right to cancel once the Virtual Content is accessed or used, in line with consumer law and platform terms.

(Platform providers like Apple/Google may apply their own refund rules in addition to statutory rights.)

4.5 Playing without an account

If you do not link the Game to a Wordzip Account, we may not be able to restore Virtual Content or gameplay data if you change/lose/replace your device. To the fullest extent permitted by law, the risk of loss passes to you:

for purchased Virtual Content: when credited after a completed purchase;
for free/awarded Virtual Content: when credited/awarded; and
for gameplay data: when created during play.

4.6 Syncing across devices

Virtual Content and related data only sync where you connect the Game to a Wordzip Account (or another supported account connection). Where synced, risk of loss passes when Virtual Content is credited/awarded (and for purchases, when completed and credited).

4.7 VAT invoices (UK/EEA)

If you are in the UK/EEA, we will provide a VAT invoice where required by law or upon request. You agree this may be provided electronically.

4.8 Changes to Virtual Content

To the fullest extent permitted by law, we may change, rebalance, restrict, suspend, or remove Virtual Content at any time without liability.

If you have a Subscription, any change that materially affects benefits will take effect at the end of the current subscription period, unless law permits otherwise or you agree.

4.9 Price changes

We may change prices for Virtual Money/Virtual Goods at any time.

We may also change Subscription pricing with reasonable notice and in line with law. New Subscription prices apply from the next renewal period. If you continue after your current period ends, you’ll be treated as accepting the new price. Nothing here limits your statutory consumer rights.

4.10 Limits and authorised sources

We may set limits on (a) how much you can buy in one transaction and/or (b) how much you can hold overall. You may only obtain Virtual Content through the Services or authorised partners, and not by any other means.

4.11 Platform terms

Depending on your platform, purchases may also be governed by the platform provider’s terms (e.g., Apple/Google). Rights may differ by item and platform. Check platform terms or contact support if unsure before purchase. Unless stated otherwise, in-game store content carries the same age rating as the Game.

4.12 Suspension/termination and Virtual Content

If we suspend or terminate your Wordzip Account, you may lose access to Virtual Content linked to the account. To the fullest extent permitted by law, we do not compensate or refund for that loss. If you have a Subscription at the time of suspension/termination, it will not renew at the end of the current period.

4.13 Pricing, payment and fulfilment

The price is the one shown at checkout (except obvious errors). Unless stated otherwise, prices include applicable sales taxes and similar charges.

Your bank/payment provider may charge extra fees (e.g., foreign transaction fees). We do not control these. Payments are processed via payment partners and the methods shown in checkout; partners may have their own terms.

If payment fails, the purchase is not completed. After successful payment, we deliver Virtual Content as soon as reasonably possible and, where feasible, immediately.

Absolutely — here are rewritten versions of the User Conduct & Content, Liability, Arbitration, and Governing Law sections, with the same intent/effect as your source terms.

5. User Conduct and Content

5.1 Follow the law and our rules

You must comply with all laws and regulations that apply to you in the place where you access or use the Services. If local laws restrict or forbid your use of the Services, you must follow those restrictions (including stopping use where required). You must also follow our Code of Conduct where we make one available.

5.2 Provide accurate information

Any information you give us in connection with the Services must be truthful, accurate, and complete, and you agree to keep it updated where needed.

5.3 You are responsible for what you post

The Services may allow you to upload, post, transmit, or share content such as text, messages, usernames, images, audio, video, graphics, tags or similar material (“Content”). You understand that the person who provides Content is responsible for it. That means you — not 420 Games — are responsible for any Content you make available through the Services.

5.4 Content you must not share

You must not upload, post, transmit, or otherwise make available any Content (and must not use the Services in any way) that:

is illegal, harmful, threatening, harassing, defamatory, obscene, predatory/grooming-related, or otherwise objectionable;
is abusive, toxic, or intended to intimidate, degrade, or unreasonably disrupt other users’ enjoyment;
breaches privacy rights or intrudes on another person’s private life;
is likely to encourage violence, terrorist activity, or racial/ethnic hatred;
you are not legally allowed to share (including confidential information or information you are obliged to keep secret);
infringes intellectual property or other proprietary rights;
is unsolicited or unauthorised advertising/solicitation (spam, junk mail, chain letters, pyramid schemes, etc.); or
contains viruses, malware, or any code intended to damage, disrupt, or limit devices, systems, software, or networks.

5.5 Things you must not do

You must not (and must not try to):

harm, harass, offend, or otherwise undermine other users, including through abusive behaviour;
use the Services (or any third-party system) for unlawful, fraudulent, or prohibited activity;
use the Services for purposes we have not expressly permitted, including:
- operating/promoting the Games commercially without permission;
- farming, trading, selling, exchanging, or transferring in-game currency/items/accounts outside the Services;
- offering boosting/power-levelling (paid or unpaid);
- running commercial adverts/solicitation through the Services;
- organising or taking part in wagering/betting related to the Games without authorisation;
create multiple Wordzip Accounts per platform unless we explicitly allow it;
share your account or login details, or create an account using someone else’s credentials;
impersonate anyone or misrepresent your identity/affiliation;
hide or disguise your IP address or the source of Content in order to evade enforcement or safeguards;
use the Services for business use, for a third party’s benefit, or to send unsolicited communications;
remove or alter ownership notices;
interfere with, disrupt, damage, or overload the Services, servers, or networks;
modify, reverse engineer, decompile, hack, or otherwise attempt to extract source code or defeat security/encryption;
scrape/harvest user data or deploy mechanisms intended to collect user information;
sell/transfer accounts or Virtual Content (including for real money or value outside the Services);
disrupt gameplay or fair play, or hinder others’ ability to compete;
breach rules of networks connected to the Services;
cheat, use bots/automation, use third-party software to play, or bypass technical restrictions;
behave abusively or offensively towards our support team; or
use the Services in any way these Terms do not allow.

We may use gameplay information and (where applicable) personal data to detect, investigate, and enforce compliance with this section and the Terms. See the Privacy Policy for more.

5.6 Other users’ Content

We may moderate Content, but we do not control what other users post and we cannot guarantee it is accurate, complete, or appropriate. You may encounter Content you find offensive or objectionable. Nothing here limits your statutory rights; otherwise, to the fullest extent permitted by law, we are not responsible for user Content or losses arising from reliance on it.

5.7 Reporting problems

If you believe someone is breaking these Terms/Code of Conduct, or you have encountered inappropriate Content, report it using the tools provided in the Services (for example, in-app reporting) or by contacting support.

5.8 Safety and moderation

We may take reasonable steps to keep the Services safe and enjoyable, including using automated filters, user reporting tools, and reviewing reports. Actions may include removing Content, restricting features, suspending accounts, or other enforcement.

5.9 Removing Content

We may remove or restrict access to Content where we reasonably believe it breaches these Terms/Code of Conduct or could harm users, the Services, or our reputation.

5.10 Interactions with other users

You are responsible for how you interact with other users. To the fullest extent permitted by law, you agree not to hold 420 Games liable for losses linked to user Content or user interactions (including defamation, harassment, or false endorsement claims).

Liability

For US residents — limitation of liability and indemnity

AS PERMITTED BY LAW, the Services are provided “AS IS” and “AS AVAILABLE.” We do not promise uninterrupted, error-free, or virus-free operation, that defects will be corrected, or that any Content will be accurate or complete. We disclaim all warranties (express or implied), including implied warranties of merchantability, fitness for purpose, title and non-infringement.

AS PERMITTED BY LAW, neither 420 Games nor its affiliates, officers, directors, employees, agents, partners, or licensors will be liable for any losses/damages arising from or related to your use of (or inability to use) the Services, including property damage, device failure, data loss, or similar losses, under any legal theory, even if we were told such damages were possible.

Total liability cap (US): where permitted by law, our total liability will not exceed the lesser of:
(a) the amount you actually paid (if any) for Virtual Content or other paid parts of the Services; or
(b) the amount you paid to us in the 12 months immediately before the event giving rise to the claim.

Some states do not allow certain warranty limits or exclusions — in those states, parts of the above may not apply.

Indemnity (US): to the extent permitted by law, you agree to indemnify, defend, and hold harmless 420 Games (and relevant related parties) from claims/losses arising from your breach of these Terms, rule violations, legal breaches, infringement of third-party rights, or actions requiring us to enforce the Terms.

For residents outside the US — limitation of liability

Nothing in these Terms limits liability that cannot legally be limited, including: death/personal injury caused by our negligence; fraud/fraudulent misrepresentation; or any other non-excludable liability.

Otherwise, to the fullest extent permitted by law, we are not responsible for: losses not caused by our breach/negligence; losses that were not reasonably foreseeable when you accepted the Terms (including indirect/consequential loss such as data loss, service interruption, device failure, or financial loss); device damage not directly caused by our lack of reasonable care; losses increased by your breach; unauthorised use; or issues caused by your device/OS/connection, failure to install updates after notice/instructions, not meeting requirements we specify, or events outside our reasonable control.

Liability cap (non-US): except for non-excludable liability, and subject to the above, our total liability in any 12-month period is limited to reasonably foreseeable losses up to the amount you paid to us in the 100-day period ending on the date you first made the claim.

We do not give additional warranties unless the Terms say so. If you are unhappy with the Services, your main remedy is to stop using them (without limiting statutory consumer rights).

21. US residents — binding arbitration & class action waiver

PLEASE READ CAREFULLY: this section affects your rights, including the right to go to court or take part in class/representative actions.

21.1 Individual arbitration only; no class/representative proceedings

If you live in the United States, you and we agree that disputes must be resolved through binding individual arbitration administered by the American Arbitration Association (AAA) under the Federal Arbitration Act (FAA), rather than in court, after the informal resolution process below. The arbitrator’s decision is final except for limited FAA review. Class actions, class-wide arbitrations, private attorney general actions, representative proceedings, requests for public injunctions, and similar representative processes are not allowed, to the fullest extent permitted by law.

21.2 What disputes are covered (IP excluded)

“Dispute” is interpreted broadly and includes claims arising from or relating to your use of the Services (including Virtual Content), events/promotions, marketing, these Terms/Privacy Policy, your account, and the validity/enforceability of this arbitration agreement. Disputes about enforcing/validating intellectual property rights are excluded from arbitration under this section.

21.3 Notice of Dispute and 60-day informal resolution

Before arbitration, you must send a written Notice of Dispute by email to support@wordzip.online with the subject line “Notice of Dispute.” Include: your name, account email (if any), residential address, a description of the dispute, and what you want as a resolution. We may send our notice to your account email. Sending a compliant Notice of Dispute is required before arbitration, and limitation periods are tolled from receipt until arbitration may be filed under this section.

We will attempt to resolve the dispute informally for 60 days after the Notice of Dispute is received.

21.4 Small claims option

Either party may instead bring an individual claim in small claims court (individual relief only), if it qualifies and remains individual. The small claims court must be in your county of residence (or a business’s principal place of business). If arbitration is filed, either party may request small claims instead and the arbitration provider must close the arbitration.

21.5 Arbitration process and hearing format

Arbitration is administered by AAA under its Consumer Arbitration Rules (as updated). If AAA rules conflict with this section, this section controls. To start arbitration you must submit an AAA Demand and email a copy to support@wordzip.online with enough information to identify you and your claim (which must be individual to you).

For disputes of $25,000 or less, hearings will generally be by phone/video unless the arbitrator decides there is good reason for an in-person hearing. If in-person, it will take place in your county (or principal place of business), or the country where the dispute arose, at your choice. The arbitrator can award the same remedies a court could for your individual claim, but any injunctive/declaratory relief must be limited to what is needed for your individual dispute and cannot affect non-parties.

21.5.1 Who decides what can be arbitrated

The arbitrator decides scope/validity/enforceability of this arbitration agreement, but a court decides compliance with pre-arbitration requirements, enforcement of the class/representative-action ban, and whether to stop arbitrations that do not comply with this section.

21.5.2 Related/mass arbitrations (batching)

Where permitted, if at least 24 similar claims are coordinated/represented by the same counsel, they will be treated as “Related Cases” and handled using AAA mass arbitration procedures as modified here. Related Cases may only be filed in batches of up to 50 at a time and proceed in stages (first batch selected by each side up to 25; then next batches only after resolution), unless AAA/an arbitrator directs otherwise after the second batch. A court may stop arbitrations filed contrary to these batching rules.

21.6 Fees

AAA rules govern fees and expenses. If the arbitrator finds a claim frivolous or brought in bad faith/for harassment, the arbitrator may require the responsible party to pay fees/expenses to the extent allowed by law.

21.7 Opt-out and rejecting changes

New users can opt out of arbitration by sending a personally signed notice within 30 days of the earlier of first download or first use/access, emailed to support@wordzip.online, clearly stating you are opting out of Section 21. Existing users may reject changes to this section within 30 days of the change taking effect, by sending a personally signed notice stating you reject the change.

21.8 Severability (arbitration section)

If part of this section is found unenforceable for a specific claim/remedy (after appeals), arbitrable claims proceed first in arbitration, and any remaining non-arbitrable claims may then be pursued in court only after an award on liability and individual relief. If any other part is unenforceable, the remainder still applies.

21.9 Priority

This arbitration section overrides any inconsistent terms in these Terms, prior versions, or incorporated agreements.

22. Governing Law and Jurisdiction

22.1 UK / Rest of world (excluding US arbitration)

Except for Section 21 (US arbitration) and the US-specific provisions below, these Terms are governed by the laws of England and Wales, unless the law of your country of residence requires otherwise.

Disputes may be brought in the courts of England and Wales, unless the consumer protection laws where you live allow (or require) you to bring proceedings in your local courts instead. If you live in an EU Member State, you also benefit from mandatory consumer protection rules in your home country.

22.2 United States (where arbitration does not apply)

For US residents, the UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.

If a claim is not subject to arbitration (and cannot be brought in small claims), you and we agree to the exclusive jurisdiction of the state and federal courts located in Orange County, California, and both sides consent to venue and personal jurisdiction there (without limiting any right to remove a case to federal court where permitted).

22.3 Non-US users bringing proceedings in the US

If you live outside the US but are entitled to bring or participate in proceedings in the US, you agree that the arbitration and class action waiver terms in Section 21 apply to you to the extent permitted by law.